Masa Masa Terms & Conditions
Last updated: 20th June, 2026
Welcome to Masa Masa. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.
GENERAL INFORMATION
Masa Masa (“we”, “our”, “us”) sells homewares, gifts and jewellery through our online store. These Terms apply to all visitors and customers.
PRODUCT INFORMATION
We aim to provide accurate descriptions and images. Colours may vary depending on screen settings.
Measurements and materials are listed for each product.
If you have any questions before purchasing, please contact us as we’re always happy to help.
PRICING
All prices are shown in Australian dollars (AUD) and include GST.
We reserve the right to update prices or correct errors at any time.
If a pricing error occurs, we may cancel and refund the order before dispatch.
ORDERS & PAYMENT
Orders are confirmed once payment has been received.
We accept secure payments through our approved providers (e.g., PayPal, credit card payments, etc.).
If your payment is declined, we are unable to process your order.
SHIPPING
We ship using trusted carriers.
Shipping rates and estimated delivery times are outlined at checkout.
Some products on our website ship from different locations.
If your order contains items from two (or more) locations, they will be sent in separate parcels.
This may result in separate shipping charges, which will be shown at checkout.
We keep all shipping costs as fair as possible, and you’ll always see the final total before completing your order.
Once dispatched, you will receive tracking details. Delivery times may vary depending on location and carrier delays.
RETURNS & EXCHANGES
We want you to love your purchase. If something arrives damaged or not as expected, please contact us immediately.
For change-of-mind returns, we offer exchanges or store credit rather than refunds.
Return shipping costs are your responsibility unless the item is faulty.
LOST OR DELAYED PARCELS
We cannot guarantee delivery dates once parcels are with the carrier.
If a parcel is lost or significantly delayed, we will work with the carrier to resolve the issue.
Please ensure your shipping address is correct at checkout. We cannot replace orders sent to an incorrect address provided by the customer.
CANCELLATIONS
If you need to cancel your order, please contact us as soon as possible.
We can cancel at no charge if your order has not yet been processed.
Once processing has begun, cancellation may not be possible, or a small fee may apply to cover charges.
GIFT CARDS, DISCOUNTS & PROMOTIONS
Promo codes, sales and gift cards may have their own conditions.
Discounts cannot be applied after an order is placed.
LIABILITY
We are not responsible for any indirect loss, damage or inconvenience caused by using our website or products.
Our maximum liability will not exceed the value of your order.
INTELLECTUAL PROPERTY
All website content – images, text, logos and designs – remains the property of Masa Masa and may not be copied or used without permission.
CONTACT US
If you have any questions or concerns, please get in touch. We are here to help.