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Returns and Exchanges

All items are checked prior to shipping for quality but in the unlikely event you receive a damaged or faulty item, please let us know immediately.  Send photos of the packaging and damaged item to sales@masamasa.com.au. You will be advised of the process to return and will have the option of a refund, credit or exchange.

We want you to be thrilled with your purchase and aim to provide as much information as possible about the products.  If you have any questions about any product prior to ordering, don't hesitate to ask through the product page or contact us page.

There are no returns or exchanges if you change your mind.